Refund Eligibility

• Approved prepaid cancellations before shipment are eligible for full refund.
• Returned products are eligible after inspection and policy compliance checks.
• Damaged, defective, or incorrect item claims are processed after evidence verification.

Non-Refundable Scenarios

• Used, altered, washed, or non-resalable products.
• Requests raised outside the approved return window.
• Policy abuse, chargeback misuse, or fraudulent activity detection.

Processing Timelines

• Refund initiation target: within 2 business days after approval.
• Bank and gateway settlement: generally 5 to 10 business days.
• Final credit timing depends on issuing bank or payment provider processes.

Method and Reconciliation

Refunds are processed to the original payment method wherever feasible. If a refund is marked completed but not credited, users should contact support with order and payment reference details for reconciliation.